--- title: Franscape | Explore Customer Portal description: Explore our customer portal, one of the tools we provide to ensure you are delivering an outstanding experience, even when you're asleep. Discover more. --- [Skip to content](https://www.franscape.io/customer-portal#main-content) [![Franscape](https://www.franscape.io/hubfs/logo-v2.svg)](https://www.franscape.io/?hsLang=en) - Explore Product - [System Overview](https://www.franscape.io/explore-overview?hsLang=en) - [Main System](https://www.franscape.io/explore-system?hsLang=en) - [Lesson Finder](https://www.franscape.io/explore-finder?hsLang=en) - [Customer Portal](https://www.franscape.io/customer-portal) - [Franscape Flo](https://www.franscape.io/franscape-flo?hsLang=en) Features - [What we do](https://www.franscape.io/what-we-do?hsLang=en) - [Integrate & Create](https://www.franscape.io/integrations?hsLang=en) - [Visibility in Reporting](https://www.franscape.io/data-reporting?hsLang=en) - [Services & Scheduling](https://www.franscape.io/services-scheduling?hsLang=en) - [Multi-site Operators](https://www.franscape.io/multi-site-management-franchise-analytics-platform-franscape?hsLang=en) - [Safety & Compliance](https://www.franscape.io/safety-compliance?hsLang=en) Solutions - [Children's Activity Providers](https://www.franscape.io/childrens-activity-booking-franchise-management-software-franscape?hsLang=en) - [Mobile Services](https://www.franscape.io/mobile-services?hsLang=en) - [Swim Schools](https://lp.franscape.io/issa-swim-school-software?hsLang=en) Roles - Investment Directors/PE Firms - [Experienced Franchisor](https://www.franscape.io/franchise-management-software-for-experienced-franchisors?hsLang=en) - [New Franchisor](https://www.franscape.io/franchise-management-software-for-new-franchisors?hsLang=en) - [Multi-Site Operators](https://www.franscape.io/multi-site-management-franchise-analytics-platform-franscape?hsLang=en) - [Pricing](https://www.franscape.io/pricing-home?hsLang=en) - Resources - [Blogs](https://resources.franscape.io/resources?hsLang=en) - [Case Studies](https://www.franscape.io/case-studies?hsLang=en) - [Our People](https://www.franscape.io/our-people?hsLang=en) - [Support](https://kb.franscape.io/knowledge?hsLang=en) - [Contact](https://www.franscape.io/contact?hsLang=en) [Support](https://kb.franscape.io/knowledge?hsLang=en) [Demo](https://www.franscape.io/demo?hsLang=en) ![Search icon](https://5018647.fs1.hubspotusercontent-na1.net/hubfs/5018647/Design/Icons/Font%20Awesome/search.svg) [Support](https://kb.franscape.io/knowledge?hsLang=en) [Demo](https://www.franscape.io/demo?hsLang=en) Customer Portal # Empower your customers Our 'Parents App', allows your customers to make changes and access information in just a couple of clicks with no input from your team. [Book Demo](https://www.franscape.io/demo?hsLang=en) ![Screenshot of Customer Portal Dashboard](https://www.franscape.io/hubfs/Simulator%20Screenshot%20-%20iPhone%2016%20Pro%20-%202025-07-16%20at%2009.35.08.png "Screenshot of Customer Portal Dashboard") **Dashboard** The basis of the Franscape 'Parent App' Customer Enquiries ## Reduce Customer Enquiries by 50% 70% of Inbound Customer Enquiries are about payments, bookings or information. The Franscape Customer Portal gives your customers access to this information whenever it suits them, day or night, at the office or on the sofa. ![align-center](https://www.franscape.io/hubfs/raw_assets/public/Franscape%20Generator/images/icons/align-center.svg) ### Payments Check your balance, change your details, make payments and so much more. ![align-center](https://www.franscape.io/hubfs/raw_assets/public/Franscape%20Generator/images/icons/align-center.svg) ### Bookings Manage your booking, switch classes, change times and so much more. ![align-center](https://www.franscape.io/hubfs/raw_assets/public/Franscape%20Generator/images/icons/align-center.svg) ### Information Check your next session, change medical information and so much more. Reduce time answering customer questions, empower them with the information at their finger-tips ![Screenshot of the Franscape 'Welcome' screen on an iPad](https://www.franscape.io/hubfs/Simulator%20Screenshot%20-%20iPad%20Pro%2013-inch%20(M4)%20-%202025-07-14%20at%2013.54.21.png "Screenshot of the Franscape 'Welcome' screen on an iPad") **Welcome Screen** The Franscape Customer Portal allows for self management of your own details. ![Baby College Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/baby-college.svg) ![Basking Babies Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/basking-babies.svg) ![Computer Explorers Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/computer-explorers.svg) ![Cook Stars Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/cook-stars.svg) ![The Creation Station Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/creation-station.svg) ![Dog First Aid Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/dog-first-aid.svg) ![Hartbeeps Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/hartbeeps.svg) ![Jam Coding Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/jam-coding.svg) ![Key Sounds UK Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/keysounds.svg) ![Little Muddy Boots Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/little-muddy-boots.svg) ![Minisports Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/mini-sports.svg) ![Rhythmtime Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/rhythmtime.svg) ![Rockschool Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/rockschool.svg) ![She Plays Football Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/she-plays-football.svg) ![Smart Raspberry Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/smart-raspberry.svg) ![Speak Like A Native Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/speak-like-a-native.svg) ![Sportivos Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/sportivos.svg) ![Spotlights Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/spotlights.svg) ![Swimtime Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/swimtime.svg) ![S4 Swim School Logo](https://www.franscape.io/hubfs/FS%20Client%20Logos/s4-swim-school.svg) ![Screenshot of the Franscape Customer Dashboard](https://www.franscape.io/hubfs/Simulator%20Screenshot%20-%20iPhone%2016%20Pro%20-%202025-07-16%20at%2009.35.08.png "Screenshot of the Franscape Customer Dashboard") **Dashboard** Simple and quick to use. Dashboard ## Simple and quick to use All of the key functions most customers want to perform are easy to access and simple to undertake with a clear, mobile-friendly interface. Account ## Payments, personal info & passwords Ensure all the key information you need is kept up to date with simple options to update personal information, manage card details and change passwords. ![Screenshot of account settings in the Franscape Customer Portal](https://www.franscape.io/hubfs/ipad-portal-manage_account.png "Screenshot of account settings in the Franscape Customer Portal") **Account Settings** Change payment options, update account details or change your password, all within the Franscape Customer Portal ![Screenshot of the Consumer View in the Franscape 'Parents App'](https://www.franscape.io/hubfs/ipad-portal-consumers.png "Screenshot of the Consumer View in the Franscape 'Parents App'") **Child Records** Parent's can easily manage the information and progress of their child, Participant Information ## Record critical information Allow customers to add their children, share necessary information and update their medical details so that your on-site teams have everything they need to deliver a great service. Payments ## See transactions, refunds & balances Share a record of every transaction, from payments to refunds and outstanding balances. This even gives them the ability to paydown overdue balances without the need to speak to your team or accounts function. ![Screenshot of transactions view in the Franscape Customer Portal](https://www.franscape.io/hubfs/ipad-portal-payments.png "Screenshot of transactions view in the Franscape Customer Portal") **Transactions** View all charges, credits and any outstanding balance right within the Franscape Customer Portal ![Screenshot of current classes in the Franscape Customer Portal](https://www.franscape.io/hubfs/iphone-portal-classes.png "Screenshot of current classes in the Franscape Customer Portal") **My Classes** View and manage upcoming classes. Class Information ## View & manage bookings Show your customers every session they have booked past, present and future and allow them to alert you if they aren't going to make it. Test Digital Awards ## Progress Awards Allow parents and children to celebrate their progress with our unique Digital Awards directly within the Franscape 'Parents App'. ![Screenshot of a child's award in the Franscape 'Parents App'](https://www.franscape.io/hubfs/iphone-portal-award.png "Screenshot of a child's award in the Franscape 'Parents App'") **Awards** Gain instant access to chidlren's progress awards directly within the Parent's App Keep Exploring ## Main System The beating heart of Franscape is the central management tool, which combines CRM, ERP and MIS tools into one easy-to-use platform crafted specifically for the needs of activities franchises. [Learn More](https://www.franscape.io/old-explore-system?hsLang=en) Test Customer Testimonials ## What our Customers Say > ### A Transformative Partnership > > I’ve seen firsthand the benefits of FranScape and would recommend it to any business seeking real change. > > > > David P > > Director, Rhythmtime > ### Supportive and insightful > > The team is responsive, setup was simple, and having a clear overview of our network is incredibly useful. > > > > Bea W > > Director, Baby College > ### Smooth income, easy tools > > Switching to monthly plans improved cash flow, and the booking and class tools made daily tasks far simpler. > > > > Rachel B > > Director, Swimtime Franscape ## One tool for your entire franchise If you're interested in finding out more about Franscape's platform, book a demo now. [Book Demo](https://www.franscape.io/demo?hsLang=en) [Pricing](https://www.franscape.io/pricing?hsLang=en) [![Franscape](https://www.franscape.io/hubfs/logo-v2.svg "Franscape")](https://www.franscape.io?hsLang=en) Franscape is the ideal Franchise Management partner for owner/operators right through to Global Brands. facebook-f icon linkedin-in icon twitter icon instagram icon **Company** [Overview](https://www.franscape.io/franscape-features?hsLang=en) [Pricing](https://www.franscape.io/pricing?hsLang=en) [Get in Touch](https://www.franscape.io/contact?hsLang=en) **Resources** [Blog](https://resources.franscape.io/resources?hsLang=en) [Support](https://kb.franscape.io/knowledge?hsLang=en) [Privacy Policy](https://www.franscape.io/privacy-policy?hsLang=en) Copyright © 2026, Franscape