Customer Portal

Empower your customers

Our 'Parents App', allows your customers to make changes and access information in just a couple of clicks with no input from your team.

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Screenshot of Customer Portal Dashboard — **Dashboard** The basis of the Franscape 'Parent App'

Customer Enquiries

Reduce Customer Enquiries by 50%

70% of Inbound Customer Enquiries are about payments, bookings or information. The Franscape Customer Portal gives your customers access to this information whenever it suits them, day or night, at the office or on the sofa.

Payments

Check your balance, change your details, make payments and so much more.

Bookings

Manage your booking, switch classes, change times and so much more.

Information

Check your next session, change medical information and so much more.

Reduce time answering customer questions, empower them with the information at their finger-tips

Screenshot of the Franscape 'Welcome' screen on an iPad — **Welcome Screen** The Franscape Customer Portal allows for self management of your own details.

Dashboard

Simple and quick to use

All of the key functions most customers want to perform are easy to access and simple to undertake with a clear, mobile-friendly interface.

Account

Payments, personal info & passwords

Ensure all the key information you need is kept up to date with simple options to update personal information, manage card details and change passwords.

Screenshot of account settings in the Franscape Customer Portal — **Account Settings** Change payment options, update account details or change your password, all within the Franscape Customer Portal

Screenshot of the Consumer View in the Franscape 'Parents App' — **Child Records** Parent's can easily manage the information and progress of their child,

Participant Information

Record critical information

Allow customers to add their children, share necessary information and update their medical details so that your on-site teams have everything they need to deliver a great service.

Payments

See transactions, refunds & balances

Share a record of every transaction, from payments to refunds and outstanding balances. This even gives them the ability to paydown overdue balances without the need to speak to your team or accounts function.

Screenshot of transactions view in the Franscape Customer Portal — **Transactions** View all charges, credits and any outstanding balance right within the Franscape Customer Portal

Screenshot of current classes in the Franscape Customer Portal — **My Classes** View and manage upcoming classes.

Class Information

View & manage bookings

Show your customers every session they have booked past, present and future and allow them to alert you if they aren't going to make it.

Digital Awards

Progress Awards

Allow parents and children to celebrate their progress with our unique Digital Awards directly within the Franscape 'Parents App'.

Screenshot of a child's award in the Franscape 'Parents App' — **Awards** Gain instant access to chidlren's progress awards directly within the Parent's App

Keep Exploring

Main System

The beating heart of Franscape is the central management tool, which combines CRM, ERP and MIS tools into one easy-to-use platform crafted specifically for the needs of activities franchises.

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Customer Testimonials

What our Customers Say

A Transformative Partnership

I’ve seen firsthand the benefits of FranScape and would recommend it to any business seeking real change.

David P

Director, Rhythmtime

Supportive and insightful

The team is responsive, setup was simple, and having a clear overview of our network is incredibly useful.

Bea W

Director, Baby College

Smooth income, easy tools

Switching to monthly plans improved cash flow, and the booking and class tools made daily tasks far simpler.

Rachel B

Director, Swimtime

Franscape

One tool for your entire franchise

If you're interested in finding out more about Franscape's platform, book a demo now.

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